Transitional Care of Arlington Heights is raising the bar for post-acute care.
Customer satisfaction results, as measured by Pinnacle Quality Insight satisfaction surveys, report that overall customer satisfaction at Transitional Care of Arlington Heights exceeds national “Best in Class” standards.
Here’s what “Best in Class” quality means to our guests and their families:
“Following back surgery, my two weeks at Transitional Care contributed greatly to my recovery. The most positive experience was the physical and occupational therapy. Except for their days off, the same two young ladies worked with me for my entire stay. They were most thoughtful and professional, and they knew just what exercises I needed to prepare me for independence at home. I could not have done as well with in-home or outpatient therapy.
The entire staff, especially the nursing, was very professional, friendly, concerned, responsive and compassionate. This too contributed significantly to my recovery. The level of staffing was more than adequate. Another important aspect was the food. It was fresh, healthy and in appropriate portions.
The facility was kept spotless and cheery. Lighting and corridors were generous allowing for easy walking. The overall environment was very pleasant. Many of the patients were very welcoming to newcomers and friendly throughout my stay.”